Returns Policy

Returns

We make every effort to ensure products arrive in perfect condition. However, in the unlikely event of a product arriving damaged, customers should contact us within a reasonable time of receipt when we will arrange collection of the goods and an appropriate replacement will be dispatched.

If you find your purchase is unsatisfactory, we are happy to exchange items or refund your credit/debit card, provided the goods are returned to us within 14 days of their receipt, in the original undamaged packaging and in a re-saleable condition. We regret, however, that we cannot, in this case, refund return postage costs.

Customer Services email: sales@qavdirect.co.uk.

Refunds

If your goods are found to be faulty or damaged, please contact us within a reasonable time when we will arrange collection of the goods. When the goods have been returned to us we will inspect them thoroughly and in accordance with our terms and conditions will issue a full refund. Refunds for valid claims will be made via the same method of payment as used to place your order.